Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

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How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at www.matrixassassins.com/contact
 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at www.matrixassassins.com/contact within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

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Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at www.matrixassassins.com/contact!

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Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at www.matrixassassins.com/contact with photos of wrong/damaged items and we’ll sort that out for you.

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Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at www.matrixassassins.com/contact within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!